If you are looking for Technical Support on a Trilogy Lock please do not contact us. You can contact the manufacturer.

Amityville, NY 11701
1-800-ALA-LOCK or 631-789-4871
Fax: 631-789-3383

How to reach TrilogyCRM

We have several different methods available for you to contact our company.
Mailing Address

845 Claycraft Road, Ste. K
Gahanna, OH 43230

Contact by Phone

Trilogy CRM’s business hours are: 8:30AM – 5:00PM Eastern Time Monday – Friday

614.221.0276 Tel.

Technical Support by Phone

You may contact technical support by calling 614.221.0276. If you do not get a support representative on the phone immediately, please leave a message.

Customer service and Technical Support

If you are able to access the Internet and would like to submit a support issue via email please send your support request to

** Important Note ** E-mailing is the most efficient way to contact our support team. All inbound support voicemail and email is automatically added to our inbound support queue and all requests are returned in the order they were recieved. Depending on the nature of your support request, charges may be incurred.

Sales Information

If you would like pricing information about our products or consulting services please submit your request to

Accounting Information

Have a question about an invoice or need to make a payment, contact the Accounting Team at