If you are looking for Technical Support on a Trilogy Lock please do not contact us. You can contact the manufacturer.

Amityville, NY 11701
1-800-ALA-LOCK or 631-789-4871
Fax: 631-789-3383

Contacting Tech Support

The Trilogy Support Team is generally available from 8:30 a.m. (Eastern) to 5:00 p.m. but are monitoring the support queue at all times. The quickest way to obtain technical support for your issues is by emailing our Support Team at Your email will ensure that your issue is added to the queue.

If you decide to call our office and get voicemail, please leave us a detailed message. The Support Team is on the phone 90% of the day but will return your call. Voicemails are immediately added to the queue and your issue will be handled by the next available Team Member. Hang up voicemails will not get your issue addressed any quicker.

Contact by Phone

Trilogy CRM’s business hours are 8:30AM – 5:00PM Eastern Time Monday – Friday

(614) 221-0276 Telephone

You may contact technical support by calling 614.221.0276. If you do not get a support representative on the phone immediately, please leave a message.

Remote Support


Need remote assistance? We use LogMeIn as our remote control software which allows us connect to your computer and troubleshoot/diagnose your trouble. To use this you will need to have been given a PIN code by one of our Team Members.

Have a PIN Number?

Enter your 6 digit PIN number here to get started.


Knowledge Base

The ACT! Knowledgebase is a great self-help resource.  If you are receiving an error message that you haven’t seen before.  It’s a good idea to check the KB!  Type (or copy/paste) the error message into the search field and hopefully your solution will be listed.  If not, we’re always here to help!