ACT! 2013 Sync Failed

Sage recently released Service Pack 1 for Sage ACT! 2013.  If your database administrator is on top fo the releases, it’s likely that SP1 was installed at the server level, and now you need to apply it to your local copy.  If you are the database admin, you might get a few calls about your users getting this message: 

ACT! 2013 SP1 does include a database schema update.  That basically means the format of the database is changed as part of the update.  All of the databases, server and remotes, have to be running the same version.  So, the first step is to check the version.  Click Help, then About ACT!.  If you are running SP1 the version is Sage ACT! 2013 Version

If the versions don’t match, you’ll want to follow the instructions in this Sage KB to apply SP1.  After you apply the Service Pack, ACT! will prompt you to update the database.  You must have Admin priviledges to ACT! to do so.  If you receive a message that you don’t have the proper database rights like this: 

At this point, you should get in touch with your database administrator.  The ACT! database admin can login with their credentials, update the database, log out and then you are on your way!  Of course, should you prefer expert help with applying the service pack, you can always engage TrilogyCRM’s support team.  Give us a call at 866.303.0276 or for the quickest response, e-mail us at