There are so many reasons the term “cloud-based” is in just about every tech conversation these days. Retirement of servers, desktop support, standardization – they are all viable reasons. The definition of cloud-based varies as well. The key to any of the definitions is out-sourcing. Getting something off your plate and letting someone else handle it. Another great reason is the security of having experts behind your database should something go wrong.
Recently a customer called in a panic. She had deleted virtually their entire database. It’s easier than you think. We all go about a mile-a-minute in our business day. It’s easy to just click something you don’t mean to click, and then “oops”, all the Contacts were gone. Since this is a Hosting customer, we were able to calm the user down, recut a remote database and all was well with the world within 20 minutes of her call. While we were getting her remote database cut, she was able to access the main database via the web. The customer barely skipped a beat.
In another recent customer incident, a self-hosted customer, their server was fried during a recent storm. Their IT department had their database backing up via tape drive. Fast forward 2 days and the IT company digging through tapes to reconstruct their ACT! files, we had to restore a database backup that was more than a month old.
Whether you are downsizing your server room, looking to shrink the burden of desktop support, outsourcing your ACT! hosting makes sense. It’s peace of mind and it’s smart business.