Who have I touched?

A lot of my day is spent on the phone, talking to new people.  What a perfect fit for me, since I’m so good at talking and I generally love people, especially new ones!  Anyway, I do know my ACT! “stuff”, but as many professionals, it’s easy to let slip the practice of which I preach.  When I talk to someone new, I enter them in my ACT! database.  I fill in all my custom fields and important data.  Then, I record the History of my call, and schedule my Follow up.  Well, most of the time I schedule my follow up.  Sometimes the phone rings.  Yay, someone new to talk to!  I may have meant to schedule that follow up, but the moment is gone, and I’ve moved on.  Read more