Author Archives: Robb Shirey

ACT! and Quickbooks

Posted on July 26, 2011 by Robb Shirey

From time to time, we receive requests to add fields into ACT! that really should be tracked in an accounting system.  We always explain that ACT! is for your sales and contact management, and Quickbooks, Peachtree, or any other accounting package should be used … Continue reading →

Posted in Featured, Quick Tips | Leave a comment

Trilogy Awarded Top Performer Award from Sage Software

Posted on May 25, 2011 by Robb Shirey

We found out today that TrilogyCRM was awarded the Top Performer Award for our Region, for the Fiscal Half  of 2011. Sage Software presents these awards to the top performing ACT! Certified Consulting firms on the half and full year. … Continue reading →

Posted in Featured | Leave a comment

Unsolicited Praises

Posted on May 24, 2011 by Robb Shirey

Sometimes, when you are in the customer service business, your hard work and effort to make and keep the customer happy go un-noticed.  Then there are the times, from out of the blue, when we receive a glowing recommendation.  Those … Continue reading →

Posted in Uncategorized | Leave a comment

The ACT! Knowledgebase

Posted on May 17, 2011 by Robb Shirey

O.K., so it’s 11:45 at night and you need to run this report to send to your boss for the 8:00 a.m. staff meeting, you run the report and get an error message. Now what? During normal business hours you … Continue reading →

Posted in Quick Tips, Tech Support | Tagged | Leave a comment

I just got my new Mac and I need to install ACT!

Posted on March 8, 2011 by Robb Shirey

You opened the matte-finished, white apple box to see that beautiful aluminum laptop with the glassy glowing apple logo.  Congratulations, you have your first Mac.  Isn’t it pretty?  If you are coming from the world of Windows there is a … Continue reading →

Posted in Quick Tips, Tech Support | Leave a comment

Quick Tip – Add Sync Now Button To The Toolbar

Posted on January 25, 2011 by Robb Shirey

The majority of our users are remote database users, or sync users. For those that don’t know, a sync user has ACT! installed on their computer, with a remote database and they synchronize changes to and from the main database. … Continue reading →

Posted in Tech Support | Tagged , | Leave a comment

Sage ACT!2011 HotFix 1

Posted on January 23, 2011 by Robb Shirey

Sage Software recently released ACT! 2011 SP1 Hot Fix 1. There are several defect fixes included in the Hot Fix. To improve your ACT! experience, the TrilogyCRM Support Team will update the ACT! 2011 hosting servers this coming weekend, January … Continue reading →

Posted in Tech Support | Leave a comment

Error: The Database could not be accessed.

Posted on January 13, 2011 by Robb Shirey

You attempt to open Sage ACT! and receive an error message stating that the database could not be accessed. Periodically, Microsoft along with other AntiVirus Vendors will update their programs and for some reason these updates stop the SQL Server … Continue reading →

Posted in Tech Support | Leave a comment

Error: “No connection could be made because the target machine actively refused it.”

Posted on December 7, 2010 by Robb Shirey

Question:You are attempting to launch ACT! when you receive the following error message: “No connection could be made because the target machine actively refused it.” You click OK and the following error message appears: “The application has encountered an error … Continue reading →

Posted in Featured | Tagged , , | Leave a comment