Entries by Robb Shirey

Unsolicited Praises

Sometimes, when you are in the customer service business, your hard work and effort to make and keep the customer happy go un-noticed.  Then there are the times, from out of the blue, when we receive a glowing recommendation.  Those completely unsolicited praises are the ones that truly mean the world to us! This e-mail […]

The ACT! Knowledgebase

O.K., so it’s 11:45 at night and you need to run this report to send to your boss for the 8:00 a.m. staff meeting, you run the report and get an error message. Now what? During normal business hours you can always reach out to support@TrilogyCRM.com, but that email may or may not be read […]

I just got my new Mac and I need to install ACT!

You opened the matte-finished, white apple box to see that beautiful aluminum laptop with the glassy glowing apple logo.  Congratulations, you have your first Mac.  Isn’t it pretty?  If you are coming from the world of Windows there is a quick learning curve, but it’s well worth the effort.  We get a lot of calls […]

Quick Tip – Add Sync Now Button To The Toolbar

The majority of our users are remote database users, or sync users. For those that don’t know, a sync user has ACT! installed on their computer, with a remote database and they synchronize changes to and from the main database. For any ACT! user, the fewer clicks to accomplish a task the better. Adding the […]

Sage ACT!2011 HotFix 1

Sage Software recently released ACT! 2011 SP1 Hot Fix 1. There are several defect fixes included in the Hot Fix. To improve your ACT! experience, the TrilogyCRM Support Team will update the ACT! 2011 hosting servers this coming weekend, January 23, 2011.

Error: The Database could not be accessed.

You attempt to open Sage ACT! and receive an error message stating that the database could not be accessed. Periodically, Microsoft along with other AntiVirus Vendors will update their programs and for some reason these updates stop the SQL Server which is required for ACT! to function. Luckily there is a pretty easy fix.  Follow […]