Question:You are attempting to launch ACT! when you receive the following error message: “No connection could be made because the target machine actively refused it.” You click OK and the following error message appears: “The application has encountered an error and has been shut down. Would you like to report the error?”
Answer: This error can result if you are attempting to launch ACT! by double-clicking the Act10.exe, Act9.exe, Act8.exe, orAct7.exefile, or you have used one of the files when creating a shortcut. You must use the ActSage.exe file to launch ACT! by Sage 2007 (9.0) or later version.
If you are receiving this error when trying to access an ACT! Premium for Web database via the Internet, it may be necessary to reset Internet Information Services(IIS) on the web server to enable access to the web database.
If you are a current TrilogyCRM Hosting Customer, please email support@Trilogycrm.com with your name and company so that we can restart the service for you. Normally we are able to reset the service in just a few minutes.