Why Hosting Makes Sense

ACT! Hosting is something you might think makes most sense for smaller companies, companies that can’t afford a server.  There are so many other reasons Hosting makes good sense – money-wise and otherwise. 

First of all, you really have to look at the cost of hosting.  It goes way beyond the couple thousand dollars you could spend on a server.  Yes, you do have to buy a server.  No, we wouldn’t recommend buying something off of eBay, repurposing your receptionists computer, or  buying a server off your brother-in-law who got it at a going out of business sale.  Read more

ACT! Mail Merge Made Classy

How many e-mails do you get in a day?  How many do you just highlight and delete?  I know I’m tired of reading that J. Crew’s sale is ending tomorrow.  I simply no longer believe them.  I just know that there will always be a sale, and its ending.  Click.  Delete. We’ve become desensitized to marketing e-mails.  No matter how eye-catching the images, intriguing the topic or engaging the content, you should know that there’s a high likelihood your e-mails aren’t being read.  So how else can you make sure you keep in front of your customers? Read more

Company Creation Made Easy

Admittedly we are not the best at the “up sell” or diligent about tacking on ACT! add-ons.  We’d love to pretend it’s because we are keeping it “organic” and believe that ACT! can do everything.  Really, it’s because there are so many add-ons it’s hard to keep up.  We don’t like to sell things that we aren’t sure work.  All the more reason that when we find an add-on that does work; we’d like to tell you about it.  Company Wizard by Patricia Egen Consulting is one of those.  Read more

Still scheduling in Outlook?

I was working with a customer just last week, and had a conversation about scheduling. It’s a conversation we have with more customers than you’d think. The customer keeps all of their Contacts in ACT!. They record Histories of their conversations. Read more

Quick Tip – Add Sync Now Button To The Toolbar

The majority of our users are remote database users, or sync users. For those that don’t know, a sync user has ACT! installed on their computer, with a remote database and they synchronize changes to and from the main database. For any ACT! user, the fewer clicks to accomplish a task the better. Adding the sync and refresh buttons to the Toolbar eliminate clicking through menus completely, and give you single click access.

To add the buttons: Read more

Sage ACT!2011 HotFix 1

Sage Software recently released ACT! 2011 SP1 Hot Fix 1. There are several defect fixes included in the Hot Fix. To improve your ACT! experience, the TrilogyCRM Support Team will update the ACT! 2011 hosting servers this coming weekend, January 23, 2011. Read more

Error: The Database could not be accessed.

You attempt to open Sage ACT! and receive an error message stating that the database could not be accessed.

Periodically, Microsoft along with other AntiVirus Vendors will update their programs and for some reason these updates stop the SQL Server which is required for ACT! to function.

Luckily there is a pretty easy fix.  Follow these steps. Read more

Error: “No connection could be made because the target machine actively refused it.”

Question:You are attempting to launch ACT! when you receive the following error message: “No connection could be made because the target machine actively refused it.” You click OK and the following error message appears: “The application has encountered an error and has been shut down. Would you like to report the error?”
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Sage ACT! 2011

What’s new with Sage ACT!2011?

Sage ACT! makes it easy for you to have meaningful conversations with customers by giving you an organized view of the people you do business with.
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